HELP CENTRE / 05
Common questions.
Helpful information about choosing research equipment and sharing private reference codes.
INTEGRITY
Our equipment and demonstrations are designed for use on systems you own or are explicitly authorized to test. NexusSpy does not provide covert device access or unauthorized surveillance.
Frequently asked questions.
We keep the process clear, from browsing an item to privately contacting our team.
What does a generated code do?+
It creates a unique, server-recorded support reference tied to a selected product. It does not confirm payment or activate software.
How can I verify a code?+
Use Verification and enter the full NX- reference. Only the status and non-sensitive details are shown.
How do I request a product?+
Open the catalog and tap any product. A unique code appears immediately. Copy the code and send it privately to customer service. There is no cart or online checkout.
What is the permitted use of equipment?+
NexusSpy supports experiments on your own devices, authorized laboratories, and explicitly permitted security assessments. Covert surveillance and access to other people’s devices are not supported.
How are reviews published?+
Reviews are submitted to the database, then moderated by an administrator. We do not pre-populate invented customer testimonials.
How do I contact support?+
Send your generated reference through the private channel you normally use to reach NexusSpy staff, or use the Contact support page.